Ordering Info & FAQ
Find quick answers to common purchasing questions or explore our detailed policy pages below.
Shipping & Returns
Looking for production timelines, UPS transit speeds, or our policy on custom item replacements?
View Shipping Policy →Artwork & Design Info
Need to know what file types we accept (Vector, AI, EPS) or how the digital proofing process works?
View Artwork Guidelines →Terms of Service
Read our full legal terms regarding custom engraving liabilities, trademarked logos, and site usage.
View Terms of Service →General Store FAQ
What payment methods do you accept?
We accept all major credit cards securely through our checkout, including Visa, MasterCard, American Express, and Discover.
Can I place an order over the phone?
Because of the highly customized nature of our products, we prefer orders to be placed online so we can accurately capture spelling, dates, and uploaded artwork files. However, if you are experiencing technical difficulties or have a complex bulk order, please call us at (800) 581-6712 and we will gladly assist you.
How do tax-exempt purchases work for schools and non-profits?
If you are ordering for a tax-exempt organization in Missouri, please create an account on our website first. Then, before placing your order, email your state tax exemption certificate to Sales@creativelasering.com. Once we verify your status, we will flag your account as tax-exempt for all future purchases.
Do you offer volume or bulk corporate discounts?
Yes! Tiered bulk discounts are built directly into our individual product pages with clear quantity thresholds tailored to each item. As you increase item quantities, savings are applied automatically right on the product page. For special enterprise projects or custom high-volume needs beyond standard tiers, feel free to give us a call at (800) 581-6712.
Still Have Questions?
Our Kansas City support team is ready to help you with your custom project.