Privacy & Data Security
How Creative Laser Solutions protects your personal information, custom artwork, and order data.
Our Kansas City Privacy Pledge
For over 25 years, our family business has relied on client trust. We treat your personal data and uploaded artwork with absolute confidentiality. We do not sell, rent, or trade customer lists under any circumstances.
1. Information We Collect
When you browse our site, place an order, or subscribe to our newsletter, we collect specific details required to fulfill your order:
- Order Details: Your full name, email address, shipping street address, and phone number.
- Payment Data: Processed through secure checkout (BigCommerce & PayPal). Your credit card details are encrypted directly and are never stored on our local servers.
- Device Analytics: Basic IP address, browser type, and site activity collected anonymously via Google Analytics and Meta Pixel to improve your shopping experience.
2. How Your Data Is Used
- Order Fulfillment: To prepare your digital proofs, laser-engrave your items, and generate delivery labels.
- Communication: To send tracking notifications, proof approvals, or respond to customer service requests.
- Optional Updates: If you opt-in, we may send occasional news or promotions. You can unsubscribe at any time with a single click.
3. Cookies & Third-Party Services
Our store uses functional cookies to remember items in your shopping cart and maintain session security. We also use standard analytical tools (Google Analytics & Meta Pixel) to help us understand site traffic and run relevant ads.
We share necessary information only with essential operational partners: payment gateways (PayPal/BigCommerce), delivery carriers (UPS/USPS), and secure internal bookkeeping software. These partners are bound by strict confidentiality agreements.
4. Custom Artwork Retention & Protection
We store approved custom logos, vector files, and engraving designs in a secure backup file for a minimum of 2–3 years. This allows us to quickly fulfill reorders for your company, team, or family without requiring you to resubmit artwork.
Your custom designs remain your exclusive property. We will never reuse, sell, or display your custom artwork for another customer without your consent.
Have Questions About Your Privacy?
Our Kansas City team is happy to assist with any data access or removal requests.